slow print printing with usb connected HP C410

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Level 1

15 points

slow print printing with usb connected HP C410

Within the last week or so, printing to an HP Photosmart C410 connected via USB to my mid-2007 iMac running 10.10.5 has become problematic. Print jobs are taking an inordinately long time to start according to my "She Who Must Be Obeyed" (aka wife 😁) She reports that power-cycling the printer has no effect. I have tried "resetting the print queue" per a link I found on hp.com, which seems really to be just "delete the printer." A one-page I printed seemed to print with the previously expected speed. However, after the page has printed it seems to remain listed in the print queue as 100% complete. And in a Terminal window in which 'top' is running I notice a "usb" process that seems to be consuming about 30+% of a CPU.

iMac, OS X Yosemite (10.10.5), 4GB, 2.4 GHz Core2 Duo

Posted on Jun 12, 2016 9:08 AM

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Answer 1

stuckboss

Community Specialist

Jun 13, 2016 8:32 AM in response to perfgeek

Hello perfgeek,

Based on what you've stated you're experiencing slower than normal printing from your HP printer with your iMac. First, I want to say you've done a great job trying to fix this on your own! I am happy to help get this resolved.

Next I would suggest testing this in safe mode. This is a way to start up your Mac and allow it to run certain checks and prevent some software from loading automatically. Once in safe mode try to print a new document. Follow the these steps to start in safe mode:

Start or restart your Mac.

Immediately after you hear the startup sound, press and hold the Shift key.

Release the Shift key when you see the Apple logo appear on the screen.

Try safe mode if your Mac doesn't finish starting up

If you continue to notice issues while in safe mode, the next step would be to test this in another user. Follow the steps in this link to create and test in a new user:

How to test an issue in another user account on your Mac

If the issue persists try testing a different printer or testing the printer on a different computer.

Thank you for using Apple Support Communities.

Have an amazing day!

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Answer 2

Eric Root

Level 10

685,341 points

Jun 13, 2016 10:36 AM in response to perfgeek

If you haven't done so already, try resetting the printing system.

OS X Mavericks: Reset the printing system
also Yosemite

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